User Terms

USER TERMS AND CONDITIONS Last Updated: February 27, 2026 PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING OUR SERVICES. 1. ACCEPTANCE OF TERMS 1.1 By accessing and using Autoengage ("the Platform", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this Agreement. If you do not agree to abide by these terms, please do not use this service. 1.2 These Terms and Conditions constitute a legally binding agreement between you ("User", "you", or "your") and RemoteCues ("we", "us", or "our") governing your access to and use of the Platform. 1.3 We reserve the right to modify these terms at any time. Your continued use of the Platform after any such changes constitutes your acceptance of the new terms. 2. DESCRIPTION OF SERVICE 2.1 Autoengage is a WhatsApp messaging platform that provides users with the ability to: - Send and receive WhatsApp messages - Create and manage messaging campaigns - Automate responses using AI-powered bots - Integrate with third-party services - Access various communication tools 2.2 The service is provided "as is" and we reserve the right to modify, suspend, or discontinue any part of the service at any time. 3. USER REGISTRATION AND ACCOUNTS 3.1 To use our services, you must create an account. You agree to: - Provide accurate, current, and complete information during registration - Maintain and promptly update your account information - Keep your password secure and confidential - Accept responsibility for all activities that occur under your account - Notify us immediately of any unauthorized use of your account 3.2 You must be at least 18 years old to create an account. By registering, you represent that you are at least 18 years old. 3.3 We reserve the right to suspend or terminate accounts that violate these terms or for any other reason at our sole discretion. 4. SUBSCRIPTION AND PAYMENT 4.1 The Platform offers various subscription plans with different features and limitations. Details of current plans and pricing are available on our website. 4.2 By subscribing to a paid plan, you agree to pay all fees associated with your chosen plan. All payments are non-refundable unless otherwise specified. 4.3 Subscription fees are billed in advance and will automatically renew unless cancelled at least 30 days before the end of the current billing period. 4.4 You agree to provide valid payment information and authorize us to charge the applicable fees to your payment method. 4.5 We reserve the right to change subscription fees at any time. Any fee change will become effective at the end of the then-current billing cycle. 5. ACCEPTABLE USE POLICY 5.1 You agree NOT to use the Platform to: - Send spam, unsolicited messages, or bulk messages without recipient consent - Harass, defame, or threaten any person or group - Distribute viruses, malware, or other harmful software - Violate any applicable laws, regulations, or third-party rights - Engage in any illegal or unauthorized purpose - Impersonate any person or entity - Collect or store personal data about other users without their consent - Attempt to gain unauthorized access to any part of the Platform 5.2 You are solely responsible for the content of messages you send through the Platform. 5.3 We reserve the right to monitor content and user activity, and to remove or block any content or accounts that violate these terms. 6. WHATSAPP POLICIES AND COMPLIANCE 6.1 You agree to comply with WhatsApp's Terms of Service, Business Solution Terms, and Commerce Policy when using our Platform. 6.2 You acknowledge that: - WhatsApp Business API must be used in accordance with WhatsApp's policies - You must obtain proper consent before sending messages to recipients - Certain categories of content are prohibited by WhatsApp - We may block or restrict access to WhatsApp services for violations 6.3 You are responsible for understanding and complying with all applicable messaging regulations in your jurisdiction, including but not limited to TCPA (USA), GDPR (EU), and similar laws. 7. INTELLECTUAL PROPERTY RIGHTS 7.1 The Platform and all its content, features, and functionality are owned by [Company Name] and are protected by copyright, trademark, and other intellectual property laws. 7.2 You may not copy, modify, distribute, sell, or lease any part of the Platform without our prior written consent. 7.3 You retain ownership of any content you submit to the Platform, but you grant us a worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing our services. 8. PRIVACY AND DATA HANDLING 8.1 Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. 8.2 By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy. 8.3 You are responsible for ensuring that you have all necessary permissions to collect, use, and share any data you process through the Platform. 9. THIRD-PARTY SERVICES AND LINKS 9.1 The Platform may contain links to third-party websites or services that are not owned or controlled by us. 9.2 We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You access them at your own risk. 9.3 Your use of third-party services is subject to the terms and conditions of those services. 10. DISCLAIMER OF WARRANTIES 10.1 THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OR AVAILABILITY OF THE PLATFORM. 10.2 WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. 10.3 YOU USE THE PLATFORM AT YOUR OWN RISK. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PLATFORM IS DONE AT YOUR OWN DISCRETION AND RISK. 11. LIMITATION OF LIABILITY 11.1 IN NO EVENT SHALL [COMPANY NAME], ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM. 11.2 OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. 12. INDEMNIFICATION 12.1 You agree to indemnify, defend, and hold harmless [Company Name] and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising out of: - Your use of the Platform - Your violation of these Terms and Conditions - Your violation of any third-party rights - Your content or messages sent through the Platform 13. TERMINATION 13.1 We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms and Conditions. 13.2 Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive. 13.3 You may cancel your subscription at any time through your account settings. No refunds will be provided for unused subscription time unless required by law. 14. GOVERNING LAW AND DISPUTES 14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. 14.2 Any dispute arising from or relating to these terms or the Platform shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. 14.3 You agree to waive any right to participate in class actions or collective arbitrations. 15. MISCELLANEOUS 15.1 If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. 15.2 Our failure to enforce any right or provision does not constitute a waiver of such right. 15.3 These Terms constitute the entire agreement between you and us regarding the Platform and supersede any prior agreements. 16. CONTACT INFORMATION If you have any questions about these Terms and Conditions, please contact us at: - Email: [Contact Email] - Website: [Website URL] By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.